YOU ANIMAL Support

Something wrong, or a question? Email hello@ribals.com. We usually reply within a few working days.

It helps if you tell us your phone model, whether you play on iPhone, Android or in the browser, and the version number shown at the bottom of the game's Settings screen.

How do hearts work?

A run starts with one heart. Before a run, the game offers to add up to two hearts from your bank, so you can start with three. Hearts you buy go into the bank (the heart counter in the top corner of the menu), stay there until you choose to use them, and never expire.

I bought hearts but they did not arrive

Hearts are added as soon as the App Store or Google Play confirms the payment. If the game was closed or lost its connection before that, they are added the next time you open it. A purchase waiting for approval (for example Ask to Buy, or a card payment that is still processing) pays out by itself once it is approved. Still missing after reopening the game? Email us with the date of the purchase and the order or receipt number from Apple or Google.

Can I get a refund?

Purchases are handled by Apple and Google, so refunds are too. On iPhone, go to reportaproblem.apple.com. On Android, use your Google Play order history.

Where is my progress saved?

Only on your own device. There are no accounts, so progress does not move to a new phone, and deleting the game deletes your progress and any hearts in your bank. In the browser version, progress is kept in your browser; clearing your browsing data for ribals.com resets it.

How do I turn off sound, music or vibration?

Open Settings from the game's menu. Each one has its own switch.

Privacy

The game collects no personal data and has no ads or tracking. Read the privacy policy.